Return Policy
1. Returns and Refunds
At Jim The Boat Guy, we value our customers and want to ensure your satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer a return and refund policy, subject to the terms and conditions outlined below.
2. Eligibility for Returns
Returns will only be accepted for products and services that are eligible for return. Not all products or services may be returnable. Please refer to the specific terms related to the product or service you purchased.
You must initiate the return process within 30 days from the date of purchase.
3. Products and Services Not Eligible for Return
Certain products and services are not eligible for return. These include, but are not limited to:
- Customized or personalized services or products
- Services or products that have been used, damaged, or altered after delivery
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] to request a return authorization.
- Provide the required information, including your order number, the reason for the return, and any supporting documentation.
- Follow the instructions provided by our customer service team for shipping or returning the product or arranging for service.
5. Refund Process
Upon receiving and inspecting the returned product or service, we will determine its eligibility for a refund. The following conditions apply:
If the product or service is eligible for a refund, we will process the refund using the original payment method within 30 days.
Please note that shipping and handling charges are non-refundable.
6. Restocking Fee
In some cases, a restocking fee may apply to returns. This fee will be deducted from the refund amount and will be communicated to you during the return process.
7. Damaged or Defective Products
If you receive a damaged or defective product or service, please contact our customer service team within 30 days of receiving it. We will arrange for a replacement or a refund as applicable.
8. Changes to the Return Policy
Jim The Boat Guy reserves the right to update or modify this return policy at any time. We will notify customers of any significant changes. Continued use of our services after such updates constitutes your acceptance of the new policy.